it should charge even when the laptop is on. if not please tell me are you using the original battery and/or cord this laptop came with...
if the answer of any of the two is no. then you need to get an orriginal accessory. if its only the battery then you can make it work by means of a bios upgrade. a bios update is often needed when using a different battery than what the laptop was designed to use, and since you may have bought a generic battery, i highly doubt that your Laptop Company will provide support of any kind for it.
if that is not the case... take it to the Laptops support center and bang it on the desk....... they'll do the rest.😛
tejas
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